DCS is a revenue cycle management provider for dental businesses of all shapes and sizes. While we work with a diverse list of private practices, groups, DSOs and oral surgery practices, not every dental business is the right fit for DCS.
As you’re in the final stages of your decision to partner with a dental revenue cycle management company, there’s only one more question:
Are they the right fit for my business and team?
When it comes to DCS, you already know the solutions we provide — Credentialing, ScheduleFlow, ZeroBalance, Insurance Billing, Oral Surgery Billing, and QuantaPay — but will we work well together?
Consider this: At DCS, we don’t refer to dental teams as customers. Instead, we call them our client-partners. This is because we view our working relationship with dental offices and their teams as a true partnership.
To bring clarity to whether or not we’re the right fit for your dental business, we spoke to Twyla Rogers, our Key Account Manager.
Let’s take a look at 3 things we look for in client-partners, and Twyla will add her insights into why these are important to your success — and also when they might indicate we aren’t a good fit for each other.
Key takeaways about success when working with DCS:
- Working with DCS is a mutually beneficial partnership
- DCS prioritizes communication and transparency, and it’s essential that you do the same
- Our goal is never to replace or impose on dental team members — we’re here to help them, not take over their department
Must-have #1. Compatible dental practice management software (PMS)
We’ve made sure that DCS’ solutions will work with the most popular PMSs. These include, but aren’t limited to:
- axiUm
- Carestack
- Cloud9
- Curve
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- DSN
- Eaglesoft
- Fuse
- iDentalSoft
- OMS Vision
- OpenDental
- OpenDental Cloud
- Oryx
- PracticeWeb
- Prime (OpenDental CopyCat)
- Sensei
- WinOMS
- WinOMS Cloud
A compatible PMS is crucial, no matter which of our solutions you choose. Twyla, the DCS Key Account Manager explains: 
“It's critical for us to have a software that we can work with because it makes things seamless when we're within the practice management software. Things like processing claims and posting insurance payments can only be managed efficiently when we have a seamless integration.”
If you select our insurance billing or credentialing services, we’ll remote into your PMS to:
- Submit insurance claims
- Post claim payments
- View and analyze financial reports, and
- Work through the insurance aging report.
If you sign up for our ScheduleFlow or ZeroBalance software, it will need to sync perfectly with your PMS so all the claims information and financial data can transfer from one to another.
Related: What's the best dental practice management software? How to make the right choice
You might not be a good fit for DCS if: Your office doesn’t use a compatible PMS, and you aren’t willing to switch to one of the many viable options. Without that seamless connection, we won’t be able to support you. Twyla explains why:
“If your office is using outdated or obscure software, there could be remote issues with working in that software, not only for DCS team members, but also for your office team. Some older PMSs no longer have service or support from their software company, while others have problems with settings being optimized, so we’re unable to run valuable reports.”
DCS’ goal is to work remotely and behind the scenes, so you barely know we’re there. But if we have issues establishing access to your software, and your PMS won’t allow us to run financial reports, then we can’t do our best work for you.
Must-have #2. A responsive point of contact
As we mentioned above, when you work with DCS, it’s a true partnership. We want to ensure a clear line of communication between you and your assigned Account Specialist. You’ll find that some of our solutions require more communication than others.
When you use our Insurance Billing, for example, you’ll speak to your Account Specialist more often, as they may request additional information for accurate insurance claims submission and appeals.
Twyla expands on that example:
“It's like a collaboration. We are working for your office, handling your various services, or we may have a software product integrated with your PMS, or both In every instance, it's important that we have good communication. That’s the solid foundation for any relationship, including a working relationship with our client-partners.
Your Account Specialist will also reconcile your numbers at the end of each day, then share a Daily Deposit Report with your team.
And because this is a partnership, you and your Account Specialist will discuss how often it feels necessary to touch base with one another, then agree on when and how you’ll meet.
One of our client-partners loves to get a quick summary of the day’s collections during their end-of-day commute in a phone call with their Account Specialist. It can be 100% tailored to what works for both of you.
On the other hand, if you use our ZeroBalance software, you’ll automatically receive payment from patients, and can run reports from your online dashboard at any time. Unless you have questions or concerns — which we would be happy to address — there’s no need for communication.
You might not be a good fit for DCS if: Your team ignores requests, is uncooperative, or is unhelpful when communicating and working with their Account Specialist.
While some of our solutions require less communication than others, your team will still need to be available to answer questions via phone call or email within a reasonable amount of time. This ensures we can serve you properly and get you paid quickly.
Twyla emphasizes the impact of clear communication on your bottom line:
“Lack of communication can cause a delay in claim payments, and that ultimately affects your business’s cash flow, and your collection rate as well.”
Read More: Dental insurance claims processing in-house vs outsourced: How does each work?
Must-have #3. A dentist and team who are motivated to improve their dental business
Our most successful client-partners are ambitious and excited to optimize their revenue cycle by working with DCS. Twyla shares what a difference this mindset makes in your overall results:
“It's really important that our recommendations are taken seriously. Whether it be credentialing issues, insurance verification issues, things we might see at the front end, or treatment planning and estimates — all of those things affect the collection ratio and, ultimately, the insurance collections down the road.
So it’s essential that everyone in your office is willing to collaborate with us to find the best methods for your practice and your specific needs.”
Our goal is to streamline your operations to help you grow your revenue, and our software and services help you do just that — but you and your team also have to play your parts. We’re not meant to be a Band-Aid on a broken revenue cycle or a quick fix during a search for a new in-house insurance coordinator.
DCS is your long-term solution to the ongoing billing and collections problems that face every dental business. We work expertly in the background to handle administrative and billing tasks, so your in-house team can be front and center, providing an excellent patient experience.
Our successful client-partners also see partnering with DCS as an investment that will give them a great return in time and energy, as well as in revenue. We’ve been with some of our client-partners for over 10 years!
You might not be a good fit for DCS if: You or your dental team refuse to review data, acknowledge where improvements need to be made, or take action on feedback from our team. Office teams who aren’t self-motivated or interested in working in a partnership don’t find as much success as those who do.
Are you a good fit to work with DCS?
To recap, here are 3 things DCS looks for in our client-partners:
- Compatible dental practice management software
- A responsive point of contact
- A dentist and team who are motivated to improve their dental business
Our most successful client-partners treat their Account Specialists as an extension of their in-house team. Dentists are excited to see the improvements in their revenue and processes, and teams are thrilled to dedicate their time to patients instead of billing.
“I highly recommend DCS to every dental office. Before partnering with DCS, my primary concern was dealing with insurance appeals and the frequent denials we faced. Our insurance executive, Kathleen, has been incredibly helpful in addressing our aging report and has always provided valuable advice whenever I had concerns or questions about insurance. Her guidance has significantly improved our office systems and patient feedback.” —DCS Client-Partner via Google Review
Our all-star client-partners found better cash flow, cleaner processes, and a happier, more balanced dental team after partnering with us.
Find that same success when you partner with DCS: Book a free 30-minute consultation today.
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