When it comes to management of a successful dental practice, time is a valuable asset. RCM services can revolutionize your dental team's daily operations, offering them more time to focus on what truly matters — patient engagement and satisfaction.
In this article, we'll explore how the extra time your team gains from utilizing RCM services can transform your practice in 5 exciting ways.
We spoke to two of our customers: Laura Portocarrero from Alluring Smiles and Theresa Larson from VIP Family Dentistry.
We asked them how our RCM services at DCS have affected their dental team’s time, and what their team now has the freedom to do instead of billing-related tasks — and we added one more idea you’ll like.
Keep reading for 5 new ways your own dental team will invest their time, thanks to RCM services:
#1: Boost efficiency and profits
When your dental team isn't overwhelmed and stretched too thin, they can operate with precision and provide a better experience for your patients — and build a better bottom line.
Imagine your team focused on scheduling, answering phone calls, presenting treatment, and more, without your insurance aging report being neglected.
When unfinished tasks hang over our heads, it can be hard to fully focus on anything. But with RCM services managing your insurance verification, insurance claims, and patient billing, your team won’t have to waste time — or headspace — on monotonous billing tasks.
We asked our customer Laura Portocarrero from Alluring Smiles, “After the first month of working with DCS, what was the first task and/or activity you noticed you finally had time for?” Her answer was simple and straightforward:
“Focus on treatment planning and production goals.”
Improving workflows and efficiencies all around your dental practice is possible when you have the time to do it — and your patients will notice and appreciate all the improvements.
When your team has time to be attentive, your patients will benefit from shorter wait times, quicker responses to inquiries, and a smoother overall office experience. Happy patients are not only more likely to return, they’re also more likely to refer their friends and family; a cost-free way to expand your patient base.
#2: Grow together as a dental team
Unity within your dental team is a vital component of your practice's long-term success.
We asked our DCS customer, Theresa Larson from VIP Family Dentistry, how DCS services have impacted their dental team. She said:
“[The extra time] has brought smiles back to the front-office team. Our entire team gets to spend time with each other doing team building. This is a WIN-WIN all the way around.”
A united dental team is akin to a well-oiled machine, working smoothly and in perfect harmony to provide exceptional patient care. When your team members have time to cultivate trust and to support each other, your entire practice benefits.
Read more: 10 ways to create a healthy work culture your dental team loves [Free Guide]
Also consider how RCM services will enable your team to invest more time in professional development, workshops, and training sessions. These experiences not only enhance individual skills but also strengthen team bonds as members share knowledge, experiences, and insights.
By alleviating your dental team's administrative burdens, RCM services give team members the space and time to bond, share ideas, and collaborate more effectively.
#3: Find balance in a healthy work-life
When you show your dental team that you care about more than their workload, you will see an improvement in their performance. Work-life balance is not merely a buzzword; it's a critical factor that can significantly impact your dental practice's bottom line.
“Encourage your team to pursue their interests, spend time with family, and take that vacation time. A recharged, renewed team actively living a balanced life will be happier, more productive people.” — Mindy Schoeneman, Jameson
Dental professionals who are constantly overwhelmed and stressed are more prone to decreased productivity, and also burn out that leads to higher turnover rates. In contrast, a well-balanced team is happier, more engaged, and ultimately, more effective.
Theresa Larson from VIP Family Dentistry says work-life balance is finally at the forefront of her business, thanks to DCS:
“Our front-office team was staying 1 – 3 hours after everyone else left, so they could finish check processing and following up with insurance claims. So many other tasks fell by the wayside.”
With the support of RCM services, her team now has more time for their families and themselves, as well as more time to spend with one another.
#4: Put patients first with enhanced care
In the fast-paced world of dentistry where every minute counts, it's easy for your dental team to become overwhelmed by administrative tasks. These essential but time-consuming responsibilities can inadvertently detract from the patient engagement and satisfaction that truly matter.
When your dental team is buried under the weight of administrative duties, it's also challenging to provide the level of personalized care and attention that your patients deserve. Lengthy phone calls, billing disputes, and delayed appointment confirmations can create a disconnect between your team and the very people they’re here to serve — your patients.
This is where RCM services step in as game-changers. They take the administrative burden off your team's shoulders, liberating them to refocus on what they do best — caring for your patients. The positive impact is remarkable. It’s worth mentioning again: When patients are happy, their referrals will help grow your business.
We asked Laura from Alluring Smiles, “Now that the time-consuming billing tasks are being managed by your experts at DCS, what are your plans for the future?” And again, it was simple:
“Grow the business.”
With RCM services handling billing, claims, and insurance matters, your dental team can dedicate more time and energy to each patient, leading to exponential growth for your practice. Plus, appointments become more than just routine check-ups; they become opportunities for meaningful interactions.
#5: Inject joy through fun activities for a happy work environment
A dental practice isn't just a place for dental procedures; it's also an environment where the right atmosphere can have a profound impact on your team and your patients — and you.
Creative activities, whether a themed dress-up day, a friendly competition, or even a lighthearted office game, can do wonders for team morale. These activities provide a much-needed break from the daily routine, infusing the office with a sense of joy and camaraderie.
Don’t skip birthdays, work anniversaries or any other reasons to celebrate. These momentous ceremonies bring your team closer together. They create memories and show appreciation for the hard work your team puts in, day in and day out.
Your patients notice when your dental team is pleasant, peaceful, and content. Celebrations and joyous activities will nurture those very feelings amongst your team members.
What will your dental team do with the extra time provided by RCM services?
To recap, with RCM services supporting your billing processes, your team will be freed to:
- Boost efficiency and profits
- Grow together as a dental team
- Find balance in a healthy work-life
- Put patients first with enhanced care
- Inject joy with fun activities for a happy work environment
After speaking with DCS customers like Laura Portocarrero from Alluring Smiles and Theresa Larson from VIP Family Dentistry, it’s clear that RCM services streamline your workflows to leave room for incredible patient care and exponential growth opportunities.
The path to a brighter, more prosperous future for your dental practice begins with the wise investment of your business’s two most precious resources — your team and their time. Make the most of them with RCM services and watch your practice flourish like never before.
Give your dental team time in their day to thrive: Schedule a call with DCS.
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