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When considering investing in an outsourced dental billing company, most practice owners and managers have researched extensively on the web. If so, you have probably run into some reviews or discussions outlining the challenges and problems that often are a result from a dental billing company not being a good fit for a dental office. Let’s face it, outsourced dental billing is not a fit for all and every company is not a fit for every practice. 

 

The purpose of this article is to HONESTLY address, with full disclosure, four of the most common problems dental practices typically associate with outsourced dental billing.

 

At Dental ClaimSupport, we are on a mission to serve dedicated dentists and their teams by ensuring you get paid by eliminating insurance strain. We focus heavily on systems and processes to eliminate the insurance burden from your team, so they can focus on what truly matters… your patients.

 

We’ve had the opportunity to work with hundreds of dentists and their teams in the United States. The results have been incredible, but there is a caveat. Is it a perfect fit for everyone?

 

The answer is No.  Not every dentist has received the results that we know the practice has the potential to see.  We have posted 100s of millions of dollars, worked thousands of claims on insurance aging reports, and sent thousands of claims to insurance companies. We have seen it all: the good, the bad, and the ugly. We’ve seen the well-oiled machines all the way to practices  that are on the verge of closing their doors. And we’ve been able to help various  types of offices on the spectrum, but reality is not every dental billing company is a great fit for every office.

 

We’re sharing this info so that you can be fully prepared in your outsourced dental billing experience and your decision to utilize it.

 

Here are the four most common problems among outsourced dental billing companies: 

 

Outsourced Dental Billing Problem One : Over Promise, Under Deliver– “We’ll double your collections!”

 

You can search for dental billing companies all day and be inundated with companies promising to double and triple your collections. Don’t fall into this trap. 

 

The reality is that running a practice is hard. It’s hard if you’re the best dentist in the world, if you have the best team in the world, or the best patients in the world. You STILL have to work  it.

 

Claim submission issues don’t happen overnight. Your aging report doesn’t triple overnight to $150,000 outstanding. Sure, some issues are easily fixed, but some take time. These are things to consider as the owner of a practice. 

 

Ask yourself, where do you want to be? Where does your office NEED to improve? You can’t see double the patients tomorrow to double your revenue if your schedule is already full. That’s just not the way it works.  BUT what can improve are the approaches to each issue that ail your practice . You want to raise your collections and bottom line? You want to get money into your office that’s been lingering with insurance companies for months? 

 

Engage in a dental billing company that will prioritize your chief concerns and thoughtfully and intentionally lay out a process to fix them, not just put a bandaid on them. 

 

 

Problem: Over Promise, under Deliver– “We’ll double or triple your collections!”

Solution: Engage in a dental billing company that will prioritize your chief concerns and thoughtfully and intentionally lay out a process to fix them, not just put a bandaid on them. 

 

Outsourced Dental Billing Problem Two: No Accountability/Complacency 

 

There’s never a dull moment in the dental office. There is ALWAYS something that demands attention. In any business, people need to hold each other accountable. This isn’t to say it has to be someone in an in-house leadership role. It’s simply saying that if things need to get done, SOMEONE needs to make sure they get done.

 

We are human beings and sometimes fall into the depths of monotony. It can happen in the office, or you guessed it, outside the office. Your outsourced dental billing company is, among other things, making sure your claims are sent, payments  posted, and insurance aging reports  worked. Be sure your outsourced billing team doesn’t get complacent when it comes to these duties and ensure they continue to point out any pitfalls they may see in the practice. This is key! Have an open line of communication and make sure the company you work with understands they can “speak up” when they see mistakes being made at the admin level. This can be anything from data entry, to insurance verification, to wrong procedures being walked out.

 

You are working together for a common goal, to collect what you produce. Make sure you work with a company sharing that goal.

 

Problem: No Accountability/Complacency 

Solution: Work TOGETHER with a company that shares your goal. Speak up when needed!. 

 

Outsourced Dental Billing Problem Three : All Talk, No Action

 

Anyone can call themself a dental biller. It’s true. Shoot, anyone can call himself a professional golfer too, but are you going to ask to see results?

 

People need to back up what they say is their skillset. There are good dental billers out there that say they are good, and there are bad dental billers out there, that guess what…? Say they are good! 

 

You know what they call the person that finished last in dental school? Doctor…

 

This is all true, and it should be no different with an outsourced dental billing company. A good billing company will not hesitate to put you in touch with other dentists that they have served both previously and currently.

 

Make sure you ask!

 

Outsourced Dental Billing Problem Four: Communication

 

THIS IS HUGE! Plainly put, it can make or break the relationship when working with an outsourced dental billing company. 

 

There’s an old saying, “the phone works both ways…” YES it does. So does email and text and other technology that has made outsourcing the norm today. 

 

Use all types of communication tools and make sure the billing company you work with does the same. Building intentional relationships is a must when working with anyone, inhouse or outsourced. 

 

Emails, text, and written forms of communication can sometimes get lost in translation. Exceptional dental billing companies make it a point to communicate with you the way you prefer. They also know when to pick up the phone or have a video meeting to actually TALK about a situation. 

 

Make sure you utilize a company that understands communication is top priority. Over communicate and build a healthy working relationship.

 

Just to summarize or reiterate…

 

  1. Over Promise – Under Deliver (e.g., “We’ll double your Collections!”)
  2. No Accountability/Complacency
  3. All Talk, No Action
  4. Communication

 

Problem: Over Promise, under Deliver– “We’ll double or triple your collections!”

Solution: Engage in a dental billing company that will prioritize your chief concerns and thoughtfully and intentionally lay out a process to fix them, not just put a bandaid on them. 

 

Problem: No Accountability/Complacency 

Solution: Work TOGETHER with a company that shares your goal. Speak up when needed!. 

 

Problem: All talk, No Action 

Solution: Ask for references and recommendations

 

Problem: Lack of communication

Solution: Over communicate to build a healthy working relationship.

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