You’re a dental business leader looking into third-party services that will help you streamline your processes and increase your cash flow. These benefits you’re after are crucial to the survival of your dental business.
But have you considered that your patients will also benefit in a big way when you use dental revenue cycle management (RCM) services?
Your patients’ experience at your practice determines if they will return to your business and refer their friends and family. It’s vital that you create the best experience possible for them, and dental RCM services can help with this.
So you will have the full picture of what RCM can do for the people you treat, as well as your cash flow, we’re sharing 3 benefits your patients will get from RCM services:
- Your team’s undivided attention
- A better understanding of their coverage
- A smoother billing experience
#1. Your dental patients will have your team’s undivided attention
Your patients and their oral health are why you went to dental school. They are what gives you purpose — without dental patients, you have no dental business.
That’s why it’s so important to give full attention to dental patients when they are at your place of business. If they don’t like you or your dental practice, they’ll find another dentist. If their experience is highly negative, they may even leave a bad review of your business online, driving away potential patients.
“Dental teams should be committed to providing five-star customer service and building long-term, trust-based relationships, not only to facilitate case acceptance but also to ensure positive online reviews. It’s a cyclical process.”
But giving patients complete attention is easier said than done when there is a never-ending insurance aging report with denied claims piling up. Time-consuming tasks like appealing claims have to be done, and yet they keep your front-desk team from taking care of patients.
But it won’t be that way when you partner with dental RCM services. When you have RCM experts handling your dental billing tasks, your team won’t have to spend hours on the phone with insurance companies, or chase down slow-to-pay patients for their out-of-pocket charges — RCM experts will do that for them.
Instead, your team can focus on greeting patients coming into your office, checking them in and out, presenting their treatment effectively, and doing everything to ensure their dental experience is positive.
These positive interactions will earn your patients’ trust and have lasting effects on their relationships with your team and your business. Patient satisfaction and goodwill are priceless, and also a key to higher profits.
#2. Your dental patients will have a better understanding of their coverage
We mentioned earlier that, with the help of RCM services, your team will be able to give patients their undivided attention. Presenting treatment plans to patients and explaining their insurance coverage is one of the critical tasks your team will have more focus for.
It’s no secret that many dental patients don’t 100% understand what their insurance will and will not cover in terms of dental treatment costs. The responsibility for explaining coverage falls to the dental front-desk team or a treatment coordinator.
This is an incredibly important step in the RCM process, because it affects the patient financially. When your team is able to explain treatment and insurance coverage clearly, patients are more likely to understand their out-of-pocket costs.
Related: 3 tips to successfully communicate your patient's dental treatment plan presentation
This means no surprise bills or unexpected account balances for patients, which leads to a more straightforward patient experience. They’ll appreciate this more than you know.
When your team doesn’t have time to fully explain what a patient will owe and answer their questions, the patient could be shocked — and even angry — about their bill for out-of-pocket costs. Unfortunately, they will blame your dental team for not being more transparent.
But when you partner with RCM services, making time for a detailed treatment presentation is no longer a hurdle or a hassle: it’s finally able to be a top priority.
#3. Your dental patients will have a smoother billing experience
We all know going to the dentist can get pricey. And your patients’ billing experience can directly affect how they feel about your dental practice.
To put it simply: The easier it is for your patients to pay you, the happier they’ll be — and the more likely they will pay you ASAP.
That’s why your patients will love when you use RCM services to automate your patient billing process. With today’s technology in place, your patients will have an easier billing experience. They’ll appreciate the convenience, and you will collect from them more quickly.
The DCS patient billing system, for example, automatically alerts patients of the amount due through outreaches via text or email, and it offers them multiple payment options. These outreaches replace the need for printed statements, postage, and checks in the mail — completely modernizing the way your patients pay for their treatment.
Related: 3 updates to modernize your dental office and improve revenue
Also, automated patient billing creates a hands-free, time-saving process for your team. No more spending time and resources on printing and mailing statements and reminders, check processing, and manual bank deposits. Nothing gets lost in the mix, or more specifically: lost in the mail!
Give your patients the dental experience they deserve with RCM experts by your side
To recap, here are 3 ways your patients will benefit when you partner with dental RCM experts:
- Your dental patients will get your team’s undivided attention
- Your dental patients will gain a better understanding of their coverage
- Your dental patients will have a smoother billing experience
RCM services are here to streamline your processes, collect your money, and give your team more opportunities to provide the best patient experience. Once your office’s monotonous billing tasks are handled by experts, your team will finally have the freedom to focus on far more fulfilling and profitable duties, like treatment plan presentations.
Your patients will notice that your team isn’t stretched thin or distracted by unfinished billing tasks, and it will improve their appointment with you ten-fold. They’ll be more likely to return and offer referrals after they’re pleased with an office visit.
DCS works with dental businesses of all shapes and sizes, and while our goal is to increase your cash flow, we know yours is to make sure patients are happy.
Let’s accomplish both of our goals together: Book a call with our RCM experts today.
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