DCS vs eAssist: Let's compare two top RCM companies [7 of 9]

In the world of dentistry, every dental leader has one thing in common: You want to collect more from insurance claims and patients. 

This has led you to explore dental revenue cycle management (RCM) companies as a solution. These dental RCM champions are on a mission to conquer your financial hurdles, equipping your team to orchestrate your practice seamlessly and cultivate meaningful patient connections.

As we venture into the arena of dental RCM providers, you’re looking for the ideal match for your dental team. 

Welcome to the latest installment of our series, where we compare top dental RCM companies with our own services at DCS. These side-by-side analyses are designed to provide you with a crystal-clear compass, guiding you toward the RCM company that will elevate your dental business to new heights.

In this 6th edition of our series, we set the spotlight on DCS and eAssist, drawing insights directly from their respective websites.

Discover each unique RCM company profile

Each dental RCM company has unique characteristics. How do they compare?

We’ve simplified the comparison between DCS and eAssist for you. We’re comparing what we believe are the most valuable characteristics of each RCM company: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

The combination of these factors will give you a good idea of:

• How established a dental RCM company is
• Who is running the company
• How it’s being run
• How they support dental businesses, and
• The quality of their services

Let’s dig into these two reputable RCM companies.

Explore DCS as a revenue cycle management provider

Dental Claim Support (DCS) was founded by former dental office managers who saw a common problem across offices: Collecting from insurance companies was — and still is — time-consuming and frustrating. 

Thus, they formed DCS as a dental billing solution, then evolved into a full-service revenue cycle management provider.

Year founded

2012

Main office location

Savannah, Georgia

Customer base:

Dental practices

Dental start-ups

Groups or emerging DSOs

Services offered:

Provider credentialing 

• Adds in-network providers, so you get consistent referrals from popular insurance networks
• Expands locations — our dental credentialing services take care of all the tedious paperwork
• Credentials incoming doctors — our hands-off dental credentialing services get doctors credentialed and re-credentialed as needed

Patient scheduling

• Direct integration with your office's patient management system (PMS), so it displays up-to-the-minute appointment slot availability
• A fully customizable schedulisng link that mirrors your office's branding to ensure a friendly, consistent look and feel for your patients
• Card-on-file option for charging cancellation fees, which promotes a near 100% show-up rate
• Sophisticated management of block scheduling, calendar block outs, and other complex scheduling needs 

Insurance verification

• Updates your patient record 3 business days before the patient’s appointment
• Provides a detailed breakdown for every patient on your schedule
• Works with most PMS systems including Dentrix, Eaglesoft, Open Dental, and Curve

Dental accounting and bookkeeping

• Services not offered

Insurance claims management

• Posts all insurance checks and electronic funds transfers (EFTs) 
• Maintains and analyzes accounts receivable (AR) — insurance aging reports
• Takes care of proper adjustments, secondary electronic attachments, missing patient information, deposit detail match/reconciliations, and appealing denied claims

Patient billing

• Issues statements and friendly reminders automatically
• Provides easy online payment options
• Monitors direct deposits and outstanding balances instantly and automatically

Full scheduling

• Services not offered

Oral surgery billing

• Collects reimbursement from all available medical and dental benefits
• Confirms that appropriate codes are selected from current code sets
• Ensures all supporting documents are attached for successful claims

Get a fuller picture of DCS services 

Pricing structure

DCS pricing is based on the services you choose to bundle for your dental business. The more RCM services you use, the less you pay for each service. Our tiered pricing is explained on our website.

Customer reviews

4.9 of 5 on Google Reviews.

Employee reviews

4.7 of 5 on Glassdoor.

Dive deeper into how you’ll work with DCS by reading our RCM Checklist. 

Examine eAssist as your revenue cycle management solution

eAssist Dental Solutions was founded by a former dentist and office manager who both saw a need for dental offices’ billing processes to be streamlined. 

Year founded

2011

Main office location

American Fork, Utah

Customer base:

Dentists

Dental groups

DSOs

Services offered:

Provider credentialing 

• Includes Preferred Provider Organization (PPO) credentialing applications and agreements, follow-up support, credentialing tracking worksheet, website audit instructions, and insurance provider relations directory. (Upgrades available)

Insurance verification

• Offers done-for-you data entry and do-it-yourself data entry
• Standard verification
• Extensive verification

Dental accounting and bookkeeping

• Balancing your checkbook
• Dental software and EFTs reconciled
• Bills paid on time
• Emailed weekly summary reports

Insurance claims management

• Claims submission and processing 
• Insurance aging report focus
• Account receivables and denial management
• Posts Explanations of Benefits (EOBs)
• Detailed accounts receivable work log
• EFT and deposit reconciliation
• PPO Negotiation

Patient billing

• Patient ledger audits
• Dedicated billing line
• Custom letters requesting payment
• Keeping your accounts receivable clean
• Daily & weekly accountability reports

Full scheduling

• Full schedule specialists handling your communication and track your progress

Oral surgery billing

• Services not offered

Pricing structure

eAssist tiers pricing based on your monthly collections and size of your practice. Their pricing is listed very clearly for each practice size, and each service on their website. Check their website for the current prices.

Customer reviews

4.9 of 5 stars on Google reviews.

Employee reviews

3.5 of 5 on Glassdoor.

Trust your gut to choose the right dental RCM company for your team and business

To recap, we’ve compared the following factors of DCS and eAssist: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

DCS and eAssist offer similar services, though DCS also offers oral surgery billing as an additional service, while eAssist offers accounting services eAssist offers dental billing audits, DCS offers 1:1 consulting.

DCS and eAssist were founded 1 year apart, with eAssist as the senior. eAssist is a much larger company, serving over 1,400 practices around the United States, while DCS serves a couple of hundred dental businesses. While our business is always growing, forming lasting relationships with each and every dental business we work with is a higher priority than rapid growth.

eAssist has a commendable customer rating of 4.9 of 5 stars, while DCS also boasts a customer rating of 4.9 of 5 stars. Our employees rate us at DCS as a 4.7 of 5-star employer, while eAssist is rated by their former employees 3.5 of 5 stars, according to Glassdoor. Is eAssist cultivating excellent customer service at the expense of their staff’s morale and well-being? We can’t tell from here, but DCS’s high ratings from both employees and customers says a lot.

These comparison factors will give you an idea of what you can expect from the services of an RCM company, and also their customer experience, which is key. You’ll learn more when you get in touch with a sales representative. 

When you talk with sales representatives at either company, consider the following questions to inform your final decision: 

• Was the company’s sales representative easy to get in touch with?
• How did the conversation with the sales representative go?
  • Were they pushy?
  • Did they ask you any questions about your dental business?
  • Are they transparent about pricing?
• What does the company’s RCM process look like?
• Did you understand what the role of your in-house team would be? 
• Will you continue to communicate with a real person if you work with this RCM company?

You can tell a lot about a company based on your initial conversation with a sales representative. If the experience is anything less than positive, that company is probably not the right match for you. 

You need an RCM company whose customers trust them, like ours at DCS:

“I was reluctant to sign up with DCS initially because of the cost for a small dental office like mine, but I have to say it's been such an amazing service to my office.  Their customer service has been always prompt and thorough and our account manager, Kristin, has been wonderful putting our insurance accounts in order. It was the best business decision I've made this year, and I highly recommend DCS to anyone who is considering to hire the third party billing service.” —Janice Hong of JJ family Dental 

When you partner with a trusted RCM company, your cash flow worries will be replaced by money in the bank. Contact DCS to further your RCM journey. Schedule a call today.