DCS vs MHRCM: Let's compare two top RCM companies [8 of 9]

In the dental industry, there's a universal business goal shared by all dental leaders: to maximize revenue from insurance claims and patient payments. This common objective has steered many towards utilizing dental revenue cycle management (RCM) companies to support that goal. 

These RCM experts are dedicated to overcoming your financial challenges while empowering your team to manage your practice or group effectively, and also foster strong relationships with patients.

As you delve into the world of dental RCM providers, your aim is to select the perfect partner for your dental team from the many available options.

Welcome to our series where we compare top RCM companies with DCS. Our comparative analysis will offer you a clear direction, helping you choose the RCM provider that will work best with your team — and for your dental business — to satisfy your unique needs.

In our latest installment, we’re comparing DCS with Med Health Revenue Cycle Management, widely known as MHRCM. 

Discover each unique RCM company profile

Each dental RCM company has unique characteristics. How do they compare?

We’ve simplified the comparison between DCS and MHRCM for you. We’re comparing what we believe are the most valuable characteristics of each RCM company using information collected from their websites: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

The combination of these factors will give you a good idea of:

• How established a dental RCM company is
• Who is running the company
• How it’s being run
• How they support dental businesses, and
• The quality of their services

Let’s dig into these two reputable RCM companies.

Explore DCS as a revenue cycle management provider

Dental Claim Support (DCS) was founded by former dental office managers who saw a common problem across offices: Collecting from insurance companies was — and still is — time-consuming and frustrating. 

Thus, they formed DCS as a dental billing solution, then evolved into a full-service revenue cycle management provider.

Year founded

2012

Main office location

Savannah, Georgia

Customer base:

Dental practices

Dental start-ups

Groups or emerging DSOs

Services offered:

Provider credentialing 

• Adds in-network providers, so you get consistent referrals from popular insurance networks
• Expands locations — our dental credentialing services take care of all the tedious paperwork
• Credentials incoming doctors — our hands-off dental credentialing services get doctors credentialed and re-credentialed as needed

Insurance verification

• Updates your patient record 3 business days before the patient’s appointment
• Provides a detailed breakdown for every patient on your schedule
• Works with most PMS systems including Dentrix, Eaglesoft, Open Dental, and Curve

Insurance claims management

• Posts all insurance checks and electronic funds transfers (EFTs) 
• Maintains and analyzes accounts receivable (AR) — insurance aging reports
• Takes care of proper adjustments, secondary electronic attachments, missing patient information, deposit detail match/reconciliations, and appealing denied claims

Patient billing

• Issues statements and friendly reminders automatically
• Provides easy online payment options
• Monitors direct deposits and outstanding balances instantly and automatically

Oral surgery billing

• Collects reimbursement from all available medical and dental benefits
• Confirms that appropriate codes are selected from current code sets
• Ensures all supporting documents are attached for successful claims

Get a fuller picture of DCS services 

Pricing structure

DCS pricing is based on the services you choose to bundle for your dental business. The more RCM services you use, the less you pay for each service. Our tiered pricing is explained on our website.

Customer reviews

4.9 of 5 on Google Reviews.

Employee reviews

4.7 of 5 on Glassdoor.

Dive deeper into how you’ll work with DCS by reading our RCM Checklist. 

Examine MCRCM as your revenue cycle management solution

MCRCM’s mission is to offer the best customer-centric service by incorporating focused practice methodology, advanced technology and knowledge.

Year founded

Unknown

Main office location

Round Rock, Texas

Customer base:

Dentists

Dental groups

Medical offices

Therapy offices

Services offered:

Provider credentialing 

• Services not offered

Insurance verification

• Approving patients for insurance

Insurance claims management

• Medical coding services
• Filing claims
• Settling the payments
• Managing the denials
• Report preparation

Patient billing

• Patient payment collection
• Account receivable management

Oral surgery billing

• Services not offered

Pricing structure

MHRCM does not list prices on their website. Contact a sales representative to learn more about their pricing.

Customer reviews

MHRCM does not have any Google reviews.

Employee reviews

MHRCM does not have any Glassdoor reviews.

Trust your gut to choose the right dental RCM company for your team and business

To recap, we’ve compared the following factors of DCS and MHRCM: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

DCS and MHRCM offer similar services, though DCS also offers credentialing and oral surgery billing as additional services, and MHRCM does not. MHRCM does, however, also serve therapy and medical offices, while DCS is hyper-focused on serving the particular needs of dental practices and groups. 

DCS boasts a customer rating of 4.9 of 5 stars, while our employees rate DCS as a 4.7 of 5-star employer. MHRCM does not have ratings on either Google (from customers) or Glassdoor (from employees). This could mean that MHRCM is still a new RCM provider striving to grow a loyal customer base and pool of employees. 

These comparison factors will give you an idea of what you can expect from the services of an RCM company, and also their customer experience, which is key. You’ll learn more when you get in touch with a sales representative. 

When you talk with sales representatives at either company, consider the following questions to inform your final decision: 

• Was the company’s sales representative easy to get in touch with?
• How did the conversation with the sales representative go?
  • Were they pushy?
  • Did they ask you any questions about your dental business?
  • Are they transparent about pricing?
• What does the company’s RCM process look like?
• Did you understand what the role of your in-house team would be? 
• Will you continue to communicate with a real person if you work with this RCM company?

You can tell a lot about a company based on your initial conversation with a sales representative. If the experience is anything less than positive, that company is probably not the right match for you. 

You need an RCM company whose customers trust them, like ours at DCS:

“We recently enlisted Dental Claim Support's services in both posting and following up of dental claims and for Insurance Verification three days prior to appointments. We have been extremely pleased with both services. Sierra has been an incredible asset in processing EOBs and handling denial issues in a timely fashion. And Jessica and her team in Insurance Verification have saved our office an incredible amount of after treatment issues in regard to the financial side of the business.” - Brook Trout Dental 

When you partner with a trusted RCM company, your cash flow worries will be replaced by money in the bank. Contact DCS to further your RCM journey. Schedule a call today.