DCS vs Medusind: Let's compare two top RCM companies [1 of 10]

As a dental practice owner or manager, you've likely experienced the challenges of managing a revenue cycle efficiently. Billing complexities, claim denials, and lost revenue opportunities can quickly become overwhelming. 

The good news? You don't have to face these hurdles alone. 

Revenue cycle management (RCM) companies take on your revenue challenges to give your team more time to run your office and connect with patients. Their services will also optimize and maximize your cash flow.

For example, in 2020, DCS reduced a dental office’s outstanding AR by 67%. These are the kind of results you should expect from an RCM provider who promises to help your dental business thrive financially.

It’s crucial to choose the right dental RCM company for your business to ensure a smooth transition and profitable results. In this series, we'll help you navigate the RCM provider landscape and compare the top 10 contenders.

Today, let's begin by exploring the unique profiles of DCS and Medusind, both offering the promise of maximizing your revenue while minimizing administrative hassle. All information we include in this article about Medusind is directly from their website. 

Discover each unique RCM company profile

There are so many factors to a dental RCM company. How do you compare them all?

We’ve made it easy for you. We have compared what we believe to be the most telling parts of an RCM company: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

The combination of these factors will give you a good idea of:

• How established a dental RCM company is
• Who is running the company
• How it’s being run
• How they support dental businesses, and
• What their customers say about their services

Explore Dental Claim Support (DCS) as your revenue cycle management solution

DCS was founded by former dental office managers who saw a common problem across offices: Collecting from insurance companies feels impossible. Thus, they formed DCS as a dental billing solution, and the company evolved into a full-service revenue cycle management provider, serving dental business across the United States.

Year founded

2012

Main office location

Savannah, Georgia

Customer base:

• Dental practices
• Dental start-ups
• Groups or emerging dental service organizations (DSOs)

Services offered:

Provider credentialing 

• Adds in-network providers, so you get consistent referrals from popular insurance networks
• Expands locations — our dental credentialing services take care of all the tedious paperwork
• Credentials incoming doctors — our hands-free dental credentialing services get doctors credentialed and re-credentialed as needed

Insurance verification

• Updates your patient record 3 business days before the patient’s appointment
• Provides a detailed breakdown for every patient on your schedule
• Works with most PMS systems, including Dentrix, Eaglesoft, Open Dental, and Curve
• Manages insurance claims

Insurance claims management

• Maintains and analyzes accounts receivable (AR) insurance aging reports
• Takes care of proper adjustments, secondary electronic attachments, and deposit detail match/reconciliations
• Resolves missing patient information and appeals denied claims

Patient billing

• Issues statements automatically, and provides easy payment options and friendly reminders automatically
• Provides easy online and by-phone payment options
• Monitors direct deposits and outstanding balances instantly and automatically

Oral surgery billing

• Collects reimbursement from all available medical and dental benefits
• Confirms that appropriate codes are selected from available code sets
• Ensures all supporting documents are attached for successful claims

Get a fuller picture of DCS services 

Pricing structure

DCS pricing is based on the services you choose to bundle for your dental business. The more RCM services you use, the less you pay for each service. Our tiered pricing is explained on our website.

Google reviews

4.9 of 5 on Google Reviews.

Glassdoor reviews

4.7 of 5 on Glassdoor.

Dive deeper into how you’ll work with DCS by reading our RCM Checklist.

Examine Medusind as a revenue cycle management provider

Medusind was founded by healthcare experts and innovators. They offer both medical and dental RCM solutions to businesses across the United States, and prioritize experienced personnel, customer satisfaction, and the use of cutting-edge technology.

Year founded

2002

Main office location

Orlando, Florida

Customer base:

• Dentists
• Dental groups
• Medical offices

Services offered:

Credentialing

• Credential, enroll and re-credential your doctors quick and easy.

Insurance eligibility and verification

• Uses propriety QuickVerify™ technology combined with experienced staff to delivery timely and accurate eligibility and benefits information to your practice management software.

Insurance claims management

• Accounts receivable and follow up — Open claims investigations, resubmissions, and more.
• Accounts clean up — Purge duplicates, merge accounts, and clean up old accounts.

Fee schedule maintenance

• Up-to-date fee schedules enable proper treatment plans and clean claims.

Payments and denial management

• Post payments, process adjustments and denials and more.

Accounts payable outsourcing

• Transforms accounts payable workflow into an efficient, paperless process.

Pricing structure

Medusind does not list prices on their website. Contact a sales representative to learn more about their pricing.

Google reviews

2 of 5 on Google Reviews.

Glassdoor reviews

3.7 of 5 on Glassdoor.

Choose a mighty RCM company that will revolutionize your dental business

Both DCS and Medusind offer compelling solutions for revenue cycle management in the dental industry. Here’s a recap of the factors to consider when choosing an RCM company: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

While Medusind offers solutions to a wider range of industries, DCS is hyper-focused on the dental industry. 

Overall, these RCM companies offer similar services, the biggest difference being DCS’ comprehensive patient billing services, which Medusind does not offer.

DCS also rates better in customer reviews on Google — an excellent 4.9 star rating compared to Medusind’s weak 2-star rating. A similar difference is reflected in the employee ratings on Glassdoor, with employees rating DCS at a commendable 4.7 of 5 stars, while Medusind was rated at 3.7 by its employees.

Medusind is an older company than DCS, and perhaps more established in the dental industry (both medical and dental), but be sure to inquire about how they’ve evolved and updated their services and technology.

When you talk with sales representatives at either company, consider the following questions to inform your final decision: 

• Was the company’s sales representative easy to get in touch with?
• How did the conversation with the sales representative go?
• Were they pushy?
• Did they ask you any questions about your dental business?
• Are they transparent about pricing?
• What does the company’s RCM process look like?
• Did you understand what the role of your in-house team would be? 
• Will you continue to communicate with a real person if you work with this RCM company?

DCS prides itself on outstanding customer service and dental expertise. Here is a recent testimonial from a happy customer:

“We love this company! They help us get so much more done at our office—working our outstanding claims, and submitting our insurance payments. Tiffany F. is also fabulous, informative, skilled, professional and very helpful!”

— Customer Google Review

Ready to overcome your dental revenue hurdles? Reserve a call now with our expert RCM consultant.