DCS vs Access Healthcare: Let's compare two top RCM companies [2 of 10]

Step into the world of RCM (revenue cycle management) companies—dedicated to tackling your revenue challenges, so your team is free to efficiently run your office and nurture patient connections.

As a dental practice owner or manager, you're all too familiar with the challenges of efficiently managing revenue cycles, and RCM companies are here to help.

In this series, we will be your trusted navigator through the RCM provider landscape, meticulously comparing the top 10 contenders. Choosing the right dental RCM company to serve your dental team is paramount for your financial and professional success, as each company has something unique to offer to your success.

This article will compare DCS with Access Healthcare: Two top performing dental RCM service providers. 

Discover each unique RCM company profile

Each dental RCM company has its own unique characteristics. How do they compare?

We’ve simplified the comparison between DCS and Access Healthcare for you. We’re comparing what we believe to be the most valuable characteristics of each RCM company: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

The combination of these factors will give you a good idea of:

• How established a dental RCM company is
• Who is running the company
• How it’s being run
• How they support dental businesses, and
• The quality of their services

Let’s dig into these two reputable RCM companies. 

Explore DCS as a revenue cycle management provider

DCS (Dental Claim Support) was founded by former dental office managers who saw a common problem across offices: Collecting from insurance companies feels impossible. 

Thus, they formed DCS as a dental billing solution, then evolved into a full-service revenue cycle management provider.

Year founded

2012

Main office location

Savannah, Georgia

Customer base:

• Dental practices
• Dental start-ups
• Groups or emerging DSOs

Services offered:

Provider credentialing 

• Adds in-network providers, so you get consistent referrals from popular insurance networks
• Expands locations — our dental credentialing services take care of all the tedious paperwork
• Credentials incoming doctors — our hands-off dental credentialing services get doctors credentialed and re-credentialed as needed

Insurance verification

• Updates your patient record three business days before the patient’s appointment
• Provides a detailed breakdown for every patient on your schedule
• Works with most PMS systems including Dentrix, Eaglesoft, Open Dental, and Curve

Insurance claims management

• Posts all insurance checks and EFTs
• Maintains and analyzes AR — insurance aging reports
• Takes care of proper adjustments, secondary electronic attachments, missing patient information, deposit detail match/reconciliations, and appealing denied claims

Patient billing

• Issues statements automatically
• Provides easy payment options and friendly reminders
• Monitors direct deposits and outstanding balances instantly and automatically

Oral surgery billing

• Collects reimbursement from all available medical and dental benefits
• Understands available code sets and confirms that appropriate codes are selected
• Ensures all supporting documents are attached for successful claims

Get a fuller picture of DCS services 

Pricing structure

DCS pricing is based on the services you choose to bundle for your dental business. The more RCM services you use, the less you pay for each service. Our tiered pricing is explained on our website.

Google reviews

4.9 of 5 on Google Reviews.

Glassdoor reviews

4.7 of 5 on Glassdoor.

Dive deeper into how you’ll work with DCS by reading our RCM Checklist. 

Examine Access Healthcare as your revenue cycle management solution

Access Healthcare is a global company created by leaders of Vision Healthsource (acquired by Dell Services), a figurehead in providing revenue cycle services. The founders of Access Healthcare are experts in building healthcare organizations. 

Year founded

2011

Main office location

Dallas, Texas

Customer base:

• Hospitals and healthcare systems
• Medical billing companies
• Dental groups

Services offered:

Provider credentialing

• Provider enrollment and credentialing services

Insurance verification

• Patient scheduling and appointment management
• Eligibility verification & benefits checks
• Prior authorization services

Insurance claims management

• Charge entry & charge audit
• Medical coding services
• Medical coding audit
• Clinical documentation improvement
• Denial management

Patient billing

• Remittance processing
• Accounts receivable
• Credit balance
• Patient registration/ patient demographics

Oral surgery billing

• No oral surgery billing services offered

Pricing structure

Access Healthcare does not list prices on their website. Contact a sales representative to learn more about their pricing.

Google reviews

4.2 of 5 on Google Reviews.

Glassdoor reviews

4.1 of 5 on Glassdoor.

The epic journey to find your RCM champion and increase transform profitability

To recap, we’ve compared the following factors of DCS and Access Healthcare: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

This analysis of each company has shown you that both companies have been around for close to the same amount of time (over 10 years). DCS is hyper-focused on the dental industry, while Access Healthcare also has its hands in the medical industry. Their services are similar, except DCS offers oral surgery billing services that Access Healthcare does not.

Access Healthcare has a customer rating of 4.2 of 5 stars and an employee rating of 4.1 of 5 stars, while DCS boasts a higher customer rating of 4.9 of 5 stars, with a higher employee rating of 4.7 stars.

Customers and employees are what make a company. The happier both are, the more reliable the company usually is.

These factors will give you an idea of what you can expect from the services of an RCM company, and also the customer experience, which is key. You’ll learn more when you get in touch with a sales representative. 

When you talk with sales representatives at either company, consider the following questions to inform your final decision: 

• Was the company’s sales representative easy to get in touch with?
• How did the conversation with the sales representative go?
• Were they pushy?
• Did they ask you any questions about your dental business?
• Are they transparent about pricing?
• What does the company’s RCM process look like?
• Did you understand what the role of your in-house team would be? 
• Will you continue to communicate with a real person if you work with this RCM company?

If the experience is anything less than positive, consider it a red flag. 

DCS’ first priority is customer satisfaction and ensuring your dental team collects what they’re owed. One DCS customer wrote: 

“We are thrilled to share our utmost satisfaction with DCS, an outstanding organization that has exceeded our expectations over the course of seven remarkable years. As we recently expanded our operations to include a second practice, it was an absolute no-brainer to enlist their services once again.” - Abercorn Dental

Take control of your dental practice's finances. Book a call with our knowledgeable RCM consultant now.