DCS vs Dental Revenue Group: Let's compare two top RCM companies [5 of 10]

Your journey as a dental business leader has brought you into the sphere of revenue cycle management (RCM) companies. Dental RCM companies are dedicated to surmounting your financial challenges, empowering your staff to effortlessly coordinate your practice and nurture meaningful connections with your patients.

Let’s find the perfect fit for your practice by comparing dental RCM providers.

Welcome to our series comparing top dental RCM companies to our own services at DCS. These comparisons are meant to give you an easy-to-understand comparison that provides a clearer picture of which RCM company will be best for your dental business.

In our 5th edition of this series, we’re comparing DCS to Dental Revenue Group with information directly from their websites.

Discover each unique RCM company profile

Each dental RCM company has unique characteristics. How do they compare?

We’ve simplified the comparison between DCS and Dental Revenue Group for you. We’re comparing what we believe are the most valuable characteristics of each RCM company: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

The combination of these factors will give you a good idea of:

• How established a dental RCM company is
• Who is running the company
• How it’s being run
• How they support dental businesses, and
• The quality of their services

Let’s dig into these two reputable RCM companies.

Explore DCS as a revenue cycle management provider

Dental Claim Support (DCS) was founded by former dental office managers who saw a common problem across offices: Collecting from insurance companies was — and still is — time-consuming and frustrating. 

Thus, they formed DCS as a dental billing solution, then evolved into a full-service revenue cycle management provider.

Year founded

2012

Main office location

Savannah, Georgia

Customer base:

• Dental practices
• Dental start-ups
• Groups or emerging DSOs

Services offered:

Provider credentialing 

• Adds in-network providers, so you get consistent referrals from popular insurance networks
• Expands locations — our dental credentialing services take care of all the tedious paperwork
• Credentials incoming doctors — our hands-off dental credentialing services get doctors credentialed and re-credentialed as needed

Insurance verification

• Updates your patient record 3 business days before the patient’s appointment
• Provides a detailed breakdown for every patient on your schedule
• Works with most PMS systems, including Dentrix, Eaglesoft, Open Dental, and Curve

Insurance claims management

• Posts all insurance checks and electronic funds transfers (EFTs) 
• Maintains and analyzes accounts receivable (AR) — insurance aging reports
• Takes care of proper adjustments, secondary electronic attachments, missing patient information, deposit detail match/reconciliations, and appealing denied claims

Patient billing

• Issues statements and friendly reminders automatically
• Provides easy online payment options
• Monitors direct deposits and outstanding balances instantly and automatically

Oral surgery billing

• Collects reimbursement from all available medical and dental benefits
• Confirms that appropriate codes are selected from current code sets
• Ensures all supporting documents are attached for successful claims

Get a fuller picture of DCS services 

Pricing structure

DCS pricing is based on the services you choose to bundle for your dental business. The more RCM services you use, the less you pay for each service. Our tiered pricing is explained on our website.

Google reviews

4.9 of 5 on Google Reviews.

Glassdoor reviews

4.7 of 5 on Glassdoor.

Dive deeper into how you’ll work with DCS by reading our RCM Checklist. 

Examine Dental Revenue Group as your revenue cycle management solution

Dental Revenue Group’s mission is to help visionary, independent dental practices position themselves for long-term success by focusing on both increasing revenue and cost containment.

Year founded

2008

Main office location

Downers Grove, Illinois

Customer base:

• Dental practices
• Dental groups
• Orthodontists
• Periodontists

Services offered:

Provider credentialing 

• Review all documentation and ensure that your dental credentialing application successfully passes the vetting process of the insurance company

Insurance verification

• Breakdown of benefits (BOB)

Dental billing auditing

• Detailed analysis and strategies for revenue management

Insurance claims management

• Claims submission and processing 
• Account receivables and denial management

Patient billing

• Services not offered

Oral surgery billing

• Services not offered

Pricing structure

Dental Revenue Group bases prices on volume tiers and which services you select. 

Revenue cycle management: 

• Under $30K per month: 5.95% of your collections
• Between $30K–$100K per month: 4.95% of your collections
• Between $100K–$150K per month: 3.95% of your collections
• More than $150K (corporate) per month: 2.95% of your collections

Breakdown of benefits (BOBs): 

• Up to 300 BOBs: $1,050 per month
• Up to 500 BOBs: $1,450 per month
• Up to 800 BOBs: $2,100 per month
• Up to 1,000 BOBs: $2,500 per month

Credentialing

• Initial year per new provider: $1,000 per year
• Subsequent years per provider: $500 per year

Google reviews

4.7 of 5 on Google Reviews.

Glassdoor reviews

Dental Revenue Group is not yet listed on Glassdoor.

Choosing the right RCM company is the first step toward financial freedom

To recap, we’ve compared the following factors of DCS and Dental Revenue Group: 

• Years in business
• Location of the main office
• Company founders (dentists, office managers, etc.)
• What kind of customers they serve
• Which services are offered
• Pricing structure
• Google reviews by clients and customers
• Glassdoor reviews by employees and staff

DCS and Dental Revenue Group offer similar services, with DCS also offering patient billing and oral surgery billing as additional services. Dental Revenue Group also offers scheduling services, which DCS does not do, as we believe that is a crucial part of your in-house team’s role. Where Dental Revenue Group offers dental billing audits, DCS offers 1:1 consulting.

Dental Revenue Group has been around a few years longer than DCS — 4 years older to be exact. But DCS serves a wider variety of dental businesses, including DSOs and emerging dental groups, while Dental Revenue Group serves only private practices. 

Dental Revenue Group has a commendable customer rating of 4.7 of 5 stars, while DCS boasts an even higher customer rating of 4.9 of 5 stars. We weren’t able to glean anything about Dental Revenue Group’s employee experience because they are not yet listed on Glassdoor. 

These comparison factors will give you an idea of what you can expect from the services of an RCM company, and also their customer experience, which is key. You’ll learn more when you get in touch with a sales representative. 

When you talk with sales representatives at either company, consider the following questions to inform your final decision: 

• Was the company’s sales representative easy to get in touch with?
• How did the conversation with the sales representative go?
  • Were they pushy?
  • Did they ask you any questions about your dental business?
  • Are they transparent about pricing?
• What does the company’s RCM process look like?
• Did you understand what the role of your in-house team would be? 
• Will you continue to communicate with a real person if you work with this RCM company?

You can tell a lot about a company based on your initial conversation with a sales representative. If the experience is anything less than positive, that company is probably not the right match for you. 

You need an RCM company whose customers trust them, like ours at DCS:

“I would recommend DCS to any office who wants to have extra time to devote to their patients, while working side by side with a company that is extremely knowledgeable in the nuances of dental insurance. They are top-notch!”           

—Chalice Bell of Gentle Family Dental

When you partner with a trusted RCM company, your cash flow worries will be replaced by money in the bank. Contact DCS to further your RCM journey. Schedule a call today.