Does the best dental billing solution have to cost you more?

Cost is always top of mind when it comes to finding dental billing solutions and getting your insurance claims paid. You want the results to be worth the cost and finding the right person for the job can be a challenge. 

When it comes to finding a dental billing solution, there are two options: Do it yourself with an in-house insurance coordinator or outsource your dental billing process.

Dental ClaimSupport is a trustworthy dental billing partner. Our services have delivered millions of dollars in payments through a worry-free claims process. Through years of helping dental teams get paid, we’ve noticed a common misconception: Paying more for dental billing service gets more claims paid. 

The hard truth is: Paying a premium for dental billing services does not guarantee you’re getting high-quality service. 

A high-quality dental billing service is defined as prompt, accurate insurance claims processing that collects the most revenue at the lowest possible cost.

In this article, we will explain how this misconception happens and why it isn’t true. The goal when choosing a dental billing solution is to find a balance between keeping overhead costs down while also ensuring a high collection rate for your practice. That’s the number one job of high-quality dental billing. Let’s dive into this now.

You need a productive dental billing process - one should expect to pay a premium for this, correct?

We can understand why you might think great service should cost more. When it comes to most things in life, we pay extra for quality. 

Well, that’s not always the case when it comes to finding a dental billing solution.

As we mentioned, you have two options when finding a dental billing solution: hiring someone full-time or outsourcing to a service. But did you know how much you could save by choosing to outsource over hiring an in-house insurance coordinator? Don’t worry, we’ll get into it.

The truth is, if your goal is to have an outstanding dental billing process, you can’t hire just anyone to be your insurance coordinator. They need to have years of experience dealing with dental insurance, ongoing training, and qualified supervision. All this does come at a steeper cost especially if you take on insurance billing yourself. 

Paying salaries is the biggest drain on resources at a dental practice. You’re paying people full-time and likely offering benefits as well. We’re not saying don’t pay your people well, but when it comes to your billing process, this function shouldn't be a huge drain on your profitability. 

It should instead be a revenue generator for you.

An insurance coordinator with plenty of experience to handle your claims process can cost you roughly $50,000 - $65,000 per year, plus whatever benefits and bonuses you offer as an employer. 

This do-it-yourself dental billing solution does come at a premium. You can use our Savings Calculator to see just how much you’d save by outsourcing your dental billing instead of hiring an insurance coordinator. 

So now you’re probably thinking, “Okay if hiring an insurance coordinator is that expensive, I’ll look into finding a high-quality dental billing company.” 

Does choosing the most expensive dental billing company guarantee more insurance claims will get paid?

Nope! 

Paying more doesn’t mean you’re going to get the best service. And we don’t say this to bash dental billing services that cost more than Dental ClaimSupport - it’s just not always going to be true. 

Different companies have different ways to hire, train, and monitor services. All this will impact your service quality and income.

When choosing a dental billing company, note the following qualities:

• The dental billing company’s response time to your inquiry 
• Your interaction with their sales representative 
• The reviews on their Google or Facebook profiles
• Their employee Glassdoor reviews - the previous employee’s thoughts on the company can speak volumes.
• The time it takes to get started
• The target collection rate promised
• How they qualify and supervise the billers on your account

Related: 3 red flags to look for when choosing a dental billing company

These qualities can be clear indicators of how the dental billing company is run. And when it comes to service offerings, quality makes all the difference, because most dental billing companies offer similar kinds of services. 

So choosing the best quality service or your budget is the approach we recommend. 

You’ll also benefit from daily guidance from your biller and a team of experts who oversee your account. You can see in the chart below who would work on your account at Dental ClaimSupport.

Make sure to ask how long the service provider takes to get someone set up and working on your claims. Most dentists want to begin their dental billing services ASAP. We can proudly say that Dental ClaimSupport’s onboarding time can take as short as one to two weeks. 

So no - paying more does not always mean you’re getting the best dental billing services.

Ready to choose the right dental billing solution for you?

You’re exploring dental billing solutions because working on insurance claims drains too much time and energy if you don't have help. You can now understand why high-cost solutions are not always the best solution to your unpaid insurance claims. 

Hiring a full-time insurance coordinator or a higher-priced dental billing company doesn’t mean you’re going to get cost-effective results. 

So choose your dental billing solution based on pricing and the qualities you need for a profitable service. 

You’ll get more consistent cash flow when you work with a trustworthy dental billing partner like Dental ClaimSupport. To learn more about our company and services, schedule a call with one of our experts.